Rental Policies
Safety is our primary concern! Chrisally Events and Party Rentals reserves the right to refuse setup and early removal at any event that has the potential to cause damage to its equipment and/or event attendees.
Deposits
In most cases, a minimum $50 deposit or deposit equal to 10% of the order, whichever is larger, will be required for each rental. Unless otherwise agreed, deposit payment must be received within 24 hours of placing the reservation in order for the order to remain in our reservation system. For your convenience, we accept MasterCard, Visa, Discover, American Express, Cash, Business Check or Money Order. Any outstanding balance, not paid in advance, will be collected by the Chrisally Events and Party Rentals Representative prior to set up any equipment.
Cancellations
Deposit are not refundable. a raincheck, will be given if cancellation is received eight (8) days prior to the event. If weather and/or environmental conditions are unacceptable a raincheck will be issued to the customer for the deposit amount. The customer is responsible for communicating poor site conditions prior to delivery.
Credit Card Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internetLiability/Insurance/Safety
Chrisally Events and Party Rentals is insured for our joint protection. Please feel free to ask for a copy of our Certificate of Insurance if required by your Institution's policies. On the day of your event, your signature will be will be required on our Equipment Rental Agreement, Release & Assumption of Risk. In certain instances, an additional Waiver of Liability may be required for event participants. Please download and/or review these documents prior to your event and contact us with have any questions. In addition, please review the Operating Procedures and Safety Information on our website's Tutorial page.
Inclement Weather
For the safety of equipment and personnel, Chrisally Events and Party Rentals will not setup equipment with the following conditions: local rain forecast above 50%, snow/ice, wind forecast of over 10 mph, muddy conditions, or the temperature is below 40 degrees. If possible, Chrisally Events and Party Rentals recommends that you reserve a suitable alternate indoor location for your event such as a church, gym or community center.
Due to the amount of reservations and the logistics that take to create delivery routes we ask that you make your decision to cancel or re-schedule before 7:00 pm of the night before the event. The deposit paid will stay as a rain check for your next event. If the inflatable has been loaded into our trucks for delivery, the full payment is due, even if the unit can not be set up when we get to the location or it can not be used once set up.
We try to leave up to the customer the decision to cancel but, in case of possibilities of wind speeds higher than 10 MPH, heavy thunderstorm, or any dangerous weather we reserve our right to cancel at any time. Also, if we arrive to the locations and the set up area is muddy or at all not appropriate for the inflatable or users, we will try to find a better place but, if there is none, we won’t be able to set up.
Normally we will make a final decision to cancel by 7:00 am the day of the event, we cannot reverse that decision even if the weather improves later in the day because by that time we won't have any personnel to deliver or pick inflatables.We need you to understand that our first priority is the safety of you and your guests. Please contact us with any questions, re-schedules, cancellations or changes.
Please email is or text us at 678-752-8718 with your decision no later than 7:00 pm of the night before the event.
Post setup of any equipment, no refunds will be issued solely due to environmental and/or weather conditions.
Taxes
In accordance with state/local laws, we charge sales tax on all rentals. If your organization is recognized as a tax-exempt organization by the state of Georgia, Chrisally Events and Party Rentals must receive a copy of your tax exemption certificate prior to your event or we must collect sales tax in accordance with state/local laws.
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.